NIKRIN PTY LTD - RETURNS & DELIVERY POLICY

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Postage

Nikrin Pty Ltd trading as Viking Mechanical, delivers using Australian Post, Followmont or Toll Priority. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated and will be added to the invoice total before despatching.

 

You can use the following link https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ to estimate AUSTRALIA POST Charges & Delivery Times

 

Depending on method of dispatch, please allow 1-21 days from dispatch for delivery within Australia.

 

Standard dispatch time is between 3-5 business days; if an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Pricing

All prices are by default in AUD including GST.

 

Restocking Fee

A restocking fee will be charged – 25% - for returned items, particularly for incorrect orders.

 

Refunds

Refunds for returned goods are for the purchase price and exclude original freight or postage charges.

 

When to return a product?

We offer a replacement, credit, or refund where products have a major failure, such as –

• When they are faulty

• Do not do what they are supposed to.

Returns should be in original condition and with original packaging. 

• All goods sent for return must be within 14 days.

• Receipt of purchase to be shown.

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Nikrin Pty Ltd cannot accept items for refund that have been fitted and run-on/used vehicle's except where there is a manufacturer's defect. 

Where possession of goods is to be transferred to the applicant it is expressly understood that these goods remain the property of the provider until paid in full.

The customer agrees that entries in the records of the provider stating that the customer has requested the supply of certain goods and/or services and that the credit provider has delivered the said goods and/or services to the applicant shall be prima facie evidence of such request and delivery.

 

Backorders

If a product you order is temporarily out of stock, you may wish to place it on backorder. We will advise you of the expected price and dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available. Pricing for backordered items may vary.

Should you not wish to place the order on back order your payment will be refunded.

 

Privacy

Nikrin Pty Ltd values your privacy and will only collect, use, and disclose your personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth).  - refer to our Privacy policy for further details.

 

Any other questions?

If you cannot find the answer to your question here, please contact the team at service@vikingmechanical.com.au with your questions / concerns and a team member will be in touch with you.